roalbd Privacy Policy

1. Information We Collect

roalbd collects personal data from you in several ways — directly when you register or interact with the platform, automatically as you use the site, and in some cases from third-party sources as part of our identity verification and fraud prevention processes. Below is a breakdown of the categories of data we collect.

1.1 Information You Provide Directly

When you create a roalbd account or interact with our services, you provide us with information that identifies you as an individual. This includes:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username;
• Identity verification (KYC) documents: National ID card (NID), passport, or other government-issued photo identification; proof of address documents such as utility bills or bank statements;
• Payment information: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details for supported banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and transaction records;
• Communications: Messages, queries, complaints, or feedback you send to our support team via email at [email protected] or through any on-site contact mechanism;
• Responsible gaming preferences: Deposit limits, session time-out settings, and self-exclusion requests you submit through your account settings.

1.2 Information Collected Automatically

When you visit roalbd.net, our systems automatically collect certain technical and behavioural data about your visit. This data helps us maintain platform security, improve user experience, and detect fraudulent activity:

• Device & browser data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution;
• Usage data: Pages visited, games played, time spent on each page, betting history, wagering patterns, session start and end times;
• Location data: Approximate geographic location derived from your IP address (city or region level — we do not collect precise GPS coordinates);
• Cookies and tracking technologies: Session cookies, persistent cookies, local storage tokens, and analytics pixels. See Section 3 for full details.

1.3 Information from Third Parties

roalbd may receive personal data about you from trusted third-party sources in the following contexts:

• Payment processors: Transaction confirmation data, payment status updates, and fraud signals from bKash, Nagad, Rocket, Upay, and partner banks;
• Identity verification providers: Results of document verification checks conducted by our KYC partners when you submit identity documents;
• Fraud prevention databases: Information indicating whether a user is associated with known fraudulent activity, matched against industry-shared fraud prevention lists.

2. How We Use Your Data

roalbd uses the personal data we collect for clearly defined purposes. We do not sell your personal data to third parties, and we do not use it for purposes incompatible with those stated in this Policy.

Purpose	Data Used	Legal Basis
Account registration and management	Name, email, phone, username, password	Contractual necessity
Identity verification (KYC)	NID / passport, proof of address	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction records	Contractual necessity
Fraud detection and prevention	IP address, device data, betting patterns	Legitimate interest
Responsible gaming enforcement	Wagering history, self-exclusion status, deposit limits	Legal obligation & legitimate interest
Customer support and communications	Email, phone, support correspondence	Contractual necessity
Platform analytics and improvement	Usage data, session data, device data	Legitimate interest
Promotional communications (opt-in only)	Email, phone, preferences	Consent

2.1 Marketing Communications

roalbd will only send you promotional emails or SMS notifications — including offers tied to cricket season, BPL tournaments, Eid promotions, or Pohela Boishakh bonuses — if you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected] or adjusting your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before the withdrawal.

2.2 Automated Decision-Making

roalbd uses automated systems to detect unusual account activity, potential fraud, bonus abuse, and prohibited betting patterns. In some cases, these automated checks may result in temporary account restrictions pending a manual review by our compliance team. If your account is affected by an automated decision, you have the right to request a manual review. Contact our support team at [email protected] to initiate a review request.

3. Cookies & Tracking

roalbd uses cookies and similar tracking technologies to keep the platform functioning correctly, to remember your session and preferences, and to gather analytical data that helps us improve the user experience for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi.

3.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable session management, authentication, security token verification, and fraud prevention. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as language settings, display options, and notification choices so you do not need to re-enter them on each visit.
• Analytics cookies: These collect anonymised data about how users navigate roalbd.net — which pages are visited most frequently, how long users spend on each section, and which game categories attract the most engagement. This data is used solely to improve platform design and performance.
• Session cookies: These are temporary cookies that expire when you close your browser. They maintain your logged-in state and ensure a smooth, uninterrupted betting session.

3.2 Managing Your Cookie Preferences

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the roalbd platform. Disabling analytics cookies will not affect your ability to access any feature of the site.

4. Data Sharing & Third Parties

roalbd does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Service Providers

roalbd works with a number of carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks process transaction data necessary to execute deposits and withdrawals;
• KYC and identity verification providers: Third-party verification partners process identity document images and return a verification result to roalbd;
• Game providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session tokens necessary to deliver their games. These providers do not receive your full personal profile;
• Analytics providers: Anonymised usage data may be processed by analytics platforms to generate aggregated platform performance reports;
• IT and hosting infrastructure: Secure cloud infrastructure providers that host roalbd.net and store encrypted data.

4.2 Legal Disclosure

roalbd may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies if we are required to do so by applicable law, court order, or in response to a lawful and specific request from an authorised authority. In all cases, roalbd will limit such disclosures to the minimum data required to fulfil the legal obligation.

4.3 Business Transfers

In the event that roalbd or any part of its business is acquired, merged with, or transferred to another entity, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on roalbd.net before your data becomes subject to a different privacy policy as a result of such a transfer.

5. Data Retention

roalbd retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations. The table below sets out the standard retention periods roalbd applies to the main categories of personal data we hold.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and compliance obligations
KYC / identity documents	5 years after account closure	Anti-money laundering requirements
Transaction and betting records	5 years from transaction date	Financial record-keeping obligations
Support correspondence	3 years from last interaction	Dispute resolution and quality assurance
Self-exclusion records	Permanently retained	Responsible gaming enforcement
Analytics and usage data	24 months (anonymised thereafter)	Platform improvement; anonymised data held indefinitely
Marketing preferences	Until consent is withdrawn or account is closed	Consent-based processing

When personal data is no longer required, roalbd will securely delete or irreversibly anonymise it. Anonymised data that cannot be linked back to an individual may be retained for statistical and platform development purposes without a defined expiry period.

6. Data Security

The security of your personal data is a core commitment at roalbd. We implement a layered approach to data protection that combines technical safeguards, operational procedures, and access controls to minimise the risk of unauthorised access, disclosure, alteration, or destruction of your information.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your browser and roalbd.net is encrypted in transit using industry-standard SSL/TLS protocols;
• Encryption at rest: Sensitive personal data stored on roalbd servers, including identity documents and payment references, is encrypted using strong encryption algorithms;
• Two-factor authentication (2FA): Available to all roalbd account holders to add an additional layer of login security;
• Intrusion detection systems: Automated monitoring tools scan for unusual access patterns, brute-force attempts, and other potential security threats in real time;
• Regular security audits: roalbd conducts periodic technical security assessments to identify and remediate vulnerabilities before they can be exploited.

6.2 Operational Controls

Access to personal data within roalbd is strictly controlled on a need-to-know basis. Staff members are only granted access to the specific data categories required to perform their role. All personnel with access to personal data are bound by confidentiality obligations. In the event of a data security incident that may affect your rights or interests, roalbd will notify affected users within a reasonable timeframe consistent with applicable data protection obligations.

7. Your Rights & Choices

As a user of the roalbd platform, you hold a number of rights in relation to your personal data. roalbd is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Data Rights Request".

7.1 Right of Access

You have the right to request a copy of the personal data roalbd holds about you. We will provide this information in a clear, structured format within a reasonable timeframe. Identity verification may be required before we can fulfil an access request to ensure we release data only to the correct individual.

7.2 Right to Rectification

If you believe that any personal data roalbd holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data fields — such as your registered name — documentary evidence may be required to support the correction request.

7.3 Right to Erasure

You may request that roalbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (for consent-based processing), or where the data has been processed unlawfully. Please note that this right is subject to overriding retention obligations — for example, transaction records that must be retained for anti-money-laundering compliance cannot be erased on request during the mandatory retention period.

7.4 Right to Restriction of Processing

In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that roalbd temporarily restrict the processing of your personal data. During a restriction period, roalbd will only store the data and will not carry out any further processing unless you consent or the processing is necessary for legal reasons.

7.5 Right to Data Portability

Where roalbd processes your data on the basis of your consent or as part of a contract with you, you have the right to receive the data you have provided to us in a commonly used, machine-readable format (such as CSV or JSON), so that you may transfer it to another service provider if you choose.

7.6 Right to Object to Marketing

You have the absolute right to object to the use of your personal data for direct marketing purposes at any time. Once you object to marketing, roalbd will cease using your data for that purpose immediately. To opt out of marketing communications, email [email protected] or update your notification settings in your account dashboard.

8. Policy Updates & Contact

roalbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered users by email and update the effective date displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how roalbd protects your data.

8.1 Minor Updates

For minor clarifications, formatting corrections, or changes that do not materially affect the way we process your personal data, roalbd may update this Policy without direct notification. The revised Policy will be posted on this page with an updated effective date, and continued use of the platform after the update constitutes acceptance of the revised terms.

8.2 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how roalbd handles your personal data, please reach out to our support team. We take all privacy enquiries seriously and aim to respond within two business hours.